Shipping Information

Our goal is to offer you the best shipping options, no matter where you live.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All orders are sent for dispatch within 24 hours after the order is placed. The orders are processed and shipped within 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US and Canadian orders are shipped by Post. After processing and leaving the warehouse, items usually take between 8 to 10 business days.


How to ensure the ZALO massager I purchased is authentic?

Purchased from authorized online or off-line stores; You can also check the unique anti-fake code on the box.

How to extend product durability?

Store the massager in cool and dry place away from sunlight;
Clean the massager with ZALO cleanser after each use and keep in matching storage pouch;

How to care for ZALO Products

Clean the massager with ZALO cleanser after each use and keep in matching storage pouch.

How to Get Service for Products Purchased 2+ years ago

You can send the product to ZALO customer service center for charged maintenance or geta 50% off for your next ZALO purchase.

How to find the Serial Number

Check on ZALO official website

Privacy & Security

At ZALO Canada, we know that your privacy and security while shopping online is very important.

All sales information is kept confidential and is used only for reporting purposes at ZALO We DO NOT sell or distribute this information in any form to 3rd parties.

Your email address is used only to communicate with you directly and efficiently. It will be used to let you know that your order has been processed, your product(s) have been shipped, and about updates to our product lines or web site. You can remove yourself permanently from the email list at any time, simply contact us.

About Cookies

Cookies are a method used to track a customer through their sales process for statistical and shopping cart purposes. We use this information to help us provide you with a better shopping experience; it is never shared with any 3rd parties.

We use SSL (Secured Socket Layer) which encrypts the information that you input. This is the same level of protection used by the banks and financial institutions to ensure that your bank account information can be viewed online.

If you have any further questions please contact us.